Refund policy

Orders & Returns

Please review your selection carefully before placing your order. For purchases through Memorigin’s specialty stores, authorised retailers, official online store, Tmall, JD.com and Alibaba.com, orders cannot be cancelled or changed once confirmed. We do not accept returns or offer refunds for a change of mind. Compensation is not provided for shipping delays.

Assistance with Your Timepiece

For retail purchases, we accept returns for timepieces confirmed to be damaged or defective on arrival, following assessment. If you notice damage, a defect or a discrepancy in your order when it arrives, please contact our concierge team immediately. Email photographs of the parcel and items to info@memorigin.com, together with your order number and a description of the issue. Relevant photographs or video will help us assess the matter and guide you through the next steps.

Trade Purchases

Furthermore, returns are not accepted for items purchased from Memorigin’s authorized dealers, manufacturers, and any customers in the related industry.

If you require any further assistance, please feel free to email us at info@memorigin.com or call +852 2976 0108 — our team will be delighted to assist you.

Import duties and taxes

Amounts collected for import duties and taxes at checkout are non-refundable, including any difference if the final amount assessed is lower, except where required by applicable law. This does not affect your statutory consumer rights. Please see our Shipping Policy for details of Shopify estimates and Memorigin’s coverage of any excess after your order total has been paid.

Memorigin Watch Company Limited reserves the final right to suspend, modify or terminate any of the terms and conditions without prior notice. In case of dispute, the decision of Memorigin Watch Company Limited shall be final.