Frequently Asked Questions

You are advised to purchase the watches at Memorigin’s specialty stores or from authorized retailers listed on our website Worldwide Stores. They guarantee the genuineness of Memorigin’s watches. If you have any doubts on the authenticity of your watch, please feel free to Contact Us. Memorigin’s customer service team will endeavour to answer your queries.

Should you discover any suspected counterfeit Memorigin’s watches, please Contact Us immediately and provide relevant information in text, image, or video format. We will verify, take appropriate action and get back to your query.

The price is shown on the watch’s product page. You can select a display currency; orders are charged in HKD at checkout. If a price is not listed, please contact our team.

Check the availability of your selected colour or variant. “Available Now” identifies ready stock; “Available to Order” means the watch can be ordered with the stated preparation time; “Sold Out” is not currently available to purchase. Please contact our team to enquire about a sold-out watch.

The payment methods available for your order are shown at checkout.

You can place an order without creating an account. If you have an account, you can sign in using the account icon to view your orders.

Enter your code in the Discount section of the cart or the discount-code field at checkout. Check that the discount has been applied before completing your order. Each offer’s eligibility and terms apply.

Please check the code’s spelling, expiry date, eligible items and any minimum spend or other offer conditions. If it still does not apply, please contact our team before placing your order.

The retail prices of Memorigin’s watches at Online Store and Specialty Store are the same.

However, special offers may be available in various sales promotions, during which you may enjoy a discounted price on some selected items. You can stay updated with our latest promotions and deals on Memorigin's official website, social media, and newsletters.

After you have completed the payment online, Memorigin will contact you by email or phone to confirm stock availability and shipping arrangements within 7 business days. Your order will only be considered successful upon such confirmation.

Once the order is confirmed, you cannot cancel or make changes to it. You are suggested to review the items in your shopping cart before you checkout and proceed to payment.

Please Contact Us immediately by sending a photo of your parcel and items to info@memorigin.com. To facilitate the handling of your case, you should also provide your order number and relevant details in text, image, or video format in your email.

Unless the watch is found to be damaged or defective as soon as it is received, the request of returning the goods will not be accepted.

Outbound items are usually subject to Customs examination in destination countries. Delivery may also take longer during/after holidays or in severe weather conditions. As shipping delays are out of our control, we cannot guarantee the exact day your parcel will arrive. However, we shall be in close contact with you on any dispatchment information or update.

Memorigin has engaged FedEx and DHL in providing a supportive and trusted courier service. Should you have any delivery preferences, please indicate them in the checkout process. We will try our best to accommodate.

Most Memorigin’s watches have a water-resistance of 5ATM. It varies depending on the model. Although they are water resistant to varying degrees, we recommend you to take off your watch before you bath or swim. It is to prevent the movement from being malfunctioned due to water or steam. To preserve your watch as long as possible, please use a dry cloth for a quick wipe down when your watch gets wet.

How you wear and use your watch significantly affects the durability of the movement. If you find issues with your watch, please send it to an authorized Memorigin’s service center for maintenance and repair.

You can place the pin of the buckle into the corresponding hole on the strap to size it perfectly to your wrist. If you do not feel right with the standard buckle adjustment holes, you are welcome to take your watch and warranty card to a Memorigin’s specialty store or its authorized dealer. We offer free hole-punching service.

In order to keep the proper functioning and water resistance of your watch, Memorigin advises you to carry out a complete check-up for your watch every 3 to 5 years at an authorized service center to help maintain the top precision and operation of your watch.

The service cost depends on the scope of maintenance and repair works that your watch needs. Before carrying out any repair or replacement of parts, Memorigin’s watchmakers would check the watch thoroughly and list out the works required. A quotation would be provided to you and you can choose whether to accept the service.

The maintenance generally takes 45 to 60 working days. As the tourbillon watch has a complicated movement, it is necessary to check whether other components are affected by the problematic parts. After the repair works, a 7-day full-scale operational test is required to ensure that the watch functions perfectly before you receive it. You will be informed when your watch is ready for pickup.

Please Contact Us if you lose your warranty card. Memorigin’s customer service team will follow up with you on the loss and issuance of a replacement card.