退款政策

Return Arrangement

Products purchased from Memorigin’s specialty store, authorized retailers, online store on Memorigin’s official website, and ecommerce platforms: Tmall, JD.com, and Alibaba.com cannot be returned and are non-refundable after orders have been confirmed. We shall not compensate for any shipping delays.

If customers find a discrepancy in the order or a quality issue right after they have received the watches, please contact us immediately by sending a photo of the parcel and items to info@memorigin.com. To facilitate the handling of your case, you should also provide your order number and relevant details in text, image, or video format in your email.

Furthermore, returns are not accepted for items purchased from Memorigin’s authorized dealers, manufacturers, and any customers in the related industry.

If you require any further assistance, please feel free to email us at info@memorigin.com or call +852 2976 0108 — our team will be delighted to assist you.

Memorigin Watch Company Limited reserves the final right to suspend, modify or terminate any of the terms and conditions without prior notice. In case of dispute, the decision of Memorigin Watch Company Limited shall be final.

退换按排

凡于万希泉专门店、授权经销商、官方网站电子商店，以及官方开设的第三方电商平台：天猫、京东、Alibaba.com所购买之产品，订单一经确认后，均不得申请退货。

唯顾客收到腕表时，发现它已经损坏 / 产品不正确 / 数量不符的情况的话，请即联系我们，并透过电邮上传货品的物流包裹照片、产品包装 外观及订单编号，并提供相关问题的详细情况（可透过图片、文字或影片作记录及形容），以便我们与您共同寻求解决方案。

此外，万希泉授权的腕表经销商、制造商以及任何代表上述业界的相关人员所购买的任何产品，亦一律不予以退货。

如需任何协助，欢迎与我们联络。

万希泉保留随时更改使用条款及细则之权利，而不会作另行通知。如有任何争议，万希泉保留最终决定权。